Privacy Policy

Last updated: 27 October 2026

This Privacy Policy explains how Neighbourhood Finder (“we”, “us”, “our”) collects, uses and shares personal data when you visit neighbourhoodfinder.co.uk. Our separate app at app.neighbourhoodfinder.co.uk has its own privacy policy.

1. Who we are

Neighbourhood Finder is operated by Customer Engine Ltd, a company registered in England and Wales.

Controller: Customer Engine Ltd
Address: Unit 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom
Email: privacy@neighbourhoodfinder.co.uk

For the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018), Customer Engine Ltd is the controller of the personal data described in this policy, except where we say a partner acts as a controller in its own right.

2. The data we collect

You can read this website without creating an account or telling us who you are. We collect personal data in the following ways.

2.1 When you contact us

If you email us (for example, our press or privacy addresses), we receive your email address, your name if you include it, and the content of your message.

2.2 Analytics

We use Google Analytics to understand how the site is used. It collects information such as the pages you view, the links you click, the site that referred you, your device and browser type, and your approximate location (derived from your IP address). Google Analytics sets cookies to recognise returning visitors.

2.3 Advertising

The site is funded by advertising served by Journey by Mediavine and its advertising partners. They use cookies and similar technologies to show ads and, where you allow it, to show ads based on your interests. Mediavine’s own notice, which describes the data it collects and shares, appears at the end of this policy.

2.4 Hosting and security

Our hosting provider processes your IP address and request details (such as the page requested and your browser) to deliver the site, protect it from abuse and keep it secure. We use the country associated with your IP address to turn away traffic from regions that send us almost entirely automated visits.

3. How we use your data and our lawful bases

• Replying to you when you contact us. Lawful basis: our legitimate interest in responding to enquiries.
• Measuring and improving the site with Google Analytics. Lawful basis: our legitimate interest in understanding which pages are useful so we can improve them.
• Showing advertising that pays for the site. Lawful basis: your consent for advertising cookies and interest-based ads where the law requires it, and our legitimate interest in funding the site otherwise.
• Delivering the site and keeping it secure. Lawful basis: our legitimate interest in running a reliable, secure website.

4. Cookies and your choices

The site uses three kinds of cookies and similar technologies:

• Consent cookies that remember the choices you make in our cookie banner.
• Analytics cookies set by Google Analytics (named _ga and _ga_*).
• Advertising cookies set by Mediavine and its partners to deliver and measure ads.

Visitors in the UK and EU see a cookie banner on their first visit and can accept or reject advertising cookies there. You can change your choice at any time with the “Update Privacy Settings” link at the bottom of every page. You can also block or delete cookies in your browser settings, and Google offers abrowser add-on to opt out of Google Analytics.

5. Who we share your data with

• Netlify, which hosts the website.
• Google, which provides Google Analytics and the web fonts the site loads.
• Mediavine and its advertising partners, which deliver ads and the cookie banner. Mediavine’s notice below explains how it uses and shares data.

We may also disclose data where the law requires it, to protect our rights, or as part of a business transaction such as a merger or sale. We do not sell your personal data ourselves.

6. International transfers

Some of these providers process data outside the UK, including in the United States. Where they do, we rely on the destination being recognised as providing adequate protection or on appropriate safeguards, such as the UK International Data Transfer Addendum to standard contractual clauses.

7. How long we keep data

• Emails you send us: for as long as we need them to deal with your enquiry and any follow-up.
• Google Analytics data: no longer than 14 months, after which only aggregated reports remain.
• Advertising data: as described in Mediavine’s notice and its partners’ policies.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data, in certain circumstances;
• ask us to restrict how we use your data, in certain circumstances;
• object to our use of your data where we rely on legitimate interests; and
• withdraw your consent at any time where we rely on consent.

To exercise any of these rights, emailprivacy@neighbourhoodfinder.co.uk.

9. Children

This site is intended for adults. We do not knowingly collect personal data from children.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to complain to theInformation Commissioner’s Office (ICO).

11. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will change when we do. Previous versions are available on request.