Terms of Use

Last updated: 27 October 2026

1. About these Terms

These Terms of Use (“Terms”) govern your use of the Neighbourhood Finder website at neighbourhoodfinder.co.uk (“the Site”), operated by Customer Engine Ltd (“we”, “us”, “our”). By using the Site you agree to these Terms. If you do not agree with them, please do not use the Site. Our Privacy Policy explains how we handle personal data.

2. Who we are

Customer Engine Ltd
Unit 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom
Contact: move@neighbourhoodfinder.co.uk

3. Nature of the information (no professional advice)

The Site publishes neighbourhood reports, scores, rankings, comparisons and articles. This information:

• is based on public, open and third-party data that may contain gaps, delays or errors;
• is general information only; and
• is not financial, mortgage, legal or other professional advice.

Do not rely on the Site as the only basis for a property purchase, mortgage, investment or other decision. Check the information yourself and take professional advice where appropriate.

4. Data sources, licences and attribution

The Site combines public sector information, open data and third-party data. These datasets are updated on their own schedules, are sometimes revised, and may be incomplete or inconsistent between areas. We cannot guarantee their accuracy, completeness or timeliness.

4.1 Public sector information

Parts of the Site use public sector information licensed under theOpen Government Licence v3.0, including data from the Office for National Statistics, Ofsted, Police UK, the Department for Transport, the Ministry of Housing, Communities and Local Government, NaPTAN and official statistical geographies.

Police UK sometimes excludes crime data from certain forces (for example, Greater Manchester Police). Where data is missing or incomplete, we may omit or adjust the related figures.

4.2 Ordnance Survey

Contains OS data © Crown copyright and database rights 2025, licensed under theOS OpenData Licence.

4.3 OpenStreetMap

Some amenity and geographic data comes from OpenStreetMap. © OpenStreetMap contributors, available under theOpen Database Licence. OpenStreetMap contributors do not sponsor or endorse Neighbourhood Finder.

4.4 Derived data

The scores, indices, rankings, comparisons and other figures we derive from these sources are our own work and are protected by our intellectual property rights, except where the underlying licences say otherwise.

5. Using our content

You may use the Site for your own personal, non-commercial purposes. Where a page explicitly offers material for reuse, such as our press releases and published datasets, you may reuse it on the terms stated on that page, including any attribution it asks for. Otherwise, you must not:

• reproduce, distribute or publicly display substantial parts of the Site without our consent;
• scrape, harvest or extract data from the Site in bulk, or access it with automated tools beyond normal human use; or
• use our name or logo in a way that suggests we endorse a product or service.

6. Acceptable use

You must not use the Site:

• in any way that breaks any law or regulation;
• to introduce viruses, malware or other harmful material;
• to try to gain unauthorised access to our systems; or
• for any purpose that is abusive, fraudulent or misleading.

7. Advertising and links to other sites

The Site shows advertising from third parties. An advertisement is not an endorsement, and we are not responsible for advertisers’ products, services or websites. The same applies to other websites we link to.

8. Availability and changes

We aim to keep the Site available and up to date, but we do not guarantee that it will always be available, free of errors, or complete. We may change, suspend or remove any part of the Site at any time.

9. Disclaimers

To the fullest extent permitted by law, the Site is provided “as is” and “as available”, without warranties of any kind, including as to accuracy, completeness, reliability or fitness for a particular purpose.

10. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

Subject to that, we are not liable for any loss of profits, revenue, business, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss arising from your use of the Site. Our total liability to you for all claims arising from the Site or these Terms will not exceed £50.

11. Changes to these Terms

We may update these Terms from time to time and will change the “last updated” date when we do. If you keep using the Site after a change, the updated Terms apply.

12. Governing law

These Terms and any dispute arising from them, including non-contractual disputes, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Other terms

These Terms and our Privacy Policy are the entire agreement between you and us about your use of the Site. If any part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a provision straight away, we can still enforce it later. We may transfer our rights and obligations under these Terms to another organisation.